Ontario Cannabis Store (OCS), the only legal retailer of recreational cannabis in Ontario launched on October 17. It looks as if the business was not yet prepared. Since that date, it has faced constant criticism regarding lack of communication, slow delivery, and even incorrect shipments.
However, a mistake in the description of a product listed on OCS has become the company’s latest headache. For the only player in the provincial market, the effects could be grave.
Peter Lyon is a 27-year-old sales rep working for a Toronto company. He decided to make use of the OCS a little while after it went online and purchased a product named Radiate, and faced utter disappointment. He proclaimed that he placed an order for high THC cannabis product, Radiate. Although he didn’t receive his order yet, the THC content on the receipt was fairly disappointing for him.
It could be easily seen that OCS had written that the Radiate that sold for $9.45/gram had 24% THC content. On the contrary, Lyon said that his recipient listed it as 13% THC content.
Health Canada requires providers to have THC (tetrahydrocannabinol) levels listed on the label for proper indication regarding the potency of the cannabis product.
On this Lyon commented, “I mean, I compare it to going to a liquor store and if you ordered 40 percent alcohol, but ended up with 20 percent or something else. That could cause some problems for sure.”
Jeremy Potvin is the CEO and co-founder of Weedbox. The company that markets the Radiate product chose to blame OCS saying that it was “clearly a mistake” on OCS’s part. That they maybe posted incorrect information.
Fortunately, OCS were proved innocent as the original culprit decided to face its shame. TerrAscend Canada, which produces the product Radiate cleared that it was indeed their mistake.
“An incorrect description for one product was provided by TerrAscend Canada for the Ontario Cannabis Store website,” said Ari Unterman, company vice president. Furthermore, he stated that OCS was immediately notified and was taking measure to prevent these problems in the future.
Amanda Winton, OCS communication manager, stated, “as a natural product, THC and CBD content in cannabis may vary among lots of the same strain.”
Also, “ THC and CBD ranges shown on the product pages of OCS.ca are provided to OCS by federally-licensed cannabis producers and may differ from ranges specified on product packaging from these same producers.”
Weedbox has offered to compensate customers who have online vouchers for the accessories on OCS’s site.
Lyon indeed pointed to the truth, saying the mix-up is concerning regardless of how it happened.
“It’s strange for a brand-new website to make a mistake in something as important as THC content. You don’t want to be taking something when you don’t know what it is,” he said.
The fact is almost ironical that Lyon has yet to receive the product, “ It’s been over two weeks. It’s a little silly at this point,” were his words.
On top of that OCS did not get in contact with him to either apologize nor clear the details of the matter.