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Frequently Asked Questions

Why medical cannabis?

People take medical cannabis for many different reasons. Man[] the symptoms of a medical condition is just one of them.

How does shipping work?

Currently, we are shipping to all Canadian provinces.

Products are sent through the Canada Post. Once an order is placed, you will be sent tracking information, so you can follow your purchase all the way to your doorstep.

  • We ship orders from our warehouse Monday through Friday from 9am-5pm (Eastern Standard Time).
  • Orders placed on our website will ship out the same day if placed before 12pm EST, otherwise they ship the next business day.

If you have any questions about this policy, please contact us, we would be happy to hear from you at support@budderweeds.com

What is same-day delivery?

Same-day delivery is one of our current shipping and delivery methods. Patients who place an order for medical cannabis before 12pm EST Monday to Thursday are eligible for same day delivery service in select areas and postal codes within the GTA. Please refer to our map to see if you are eligible for this service. Until December 31, medical cannabis orders of $100* or more (before applicable taxes) will be eligible for free same day delivery. Click here for complete details of this limited time offer.

How do I pay for my online order?
Easy! You will be prompted to provide payment information at the checkout. We accept Visa and Mastercard as well as Debit+Visa and Debit+Mastercard. Just look for the little Visa or Mastercard logo in the bottom corner of your debit card.
What do I do once I place my order online?

Once you place your order, you will receive a text message letting you know it’s been received. Our team will then prepare your order and send you another text to let you know once it’s on the way for delivery.

Can I make changes to my order once I’ve placed it?

Unfortunately, you cannot edit an order once it’s been placed but you do have a couple of options. You can place a second order for additional items provided the combined total does not exceed your 30g limit. You can also cancel your order and place a new order for the items you want.

If I’m not home, can someone else accept my delivery?

Absolutely. As long as they also live at your address and are over the age of 19. They will also need to present a valid photo ID.

Can I return items?

Under the current circumstances of COVID-19, the stores are not accepting any returns. Please hang on to your receipt and we’ll be happy to look into the issue once the threat is reduced. Alternatively, you can reach out to the manufacturer directly with any product concerns. Their toll-free numbers are listed on the product labels.

Do I need to provide ID to purchase cannabis online?

Yes, Just like with alcohol or tobacco sales, All Canadian citizens are subject to photo identification requests while purchasing cannabis for the sake of age validation.

Upcoming Statutory Holidays

Our shipping facility will be closed during statuary holidays.

What does this mean for you? 
Shipping will resume on the following business day.

Upcoming Statuary Holidays:

  • Wednesday, January 1 – New Year’s Day
  • Monday, January 20  – Martin Luther King Day
  • Monday, February 17 – Presidents’ Day
  • Monday, May 25 – Memorial Day
  • Friday, July 3 – Independence Day (observed)
  • Monday, September 7 – Labor Day
  • Wednesday, November 11 – Veterans Day
  • Thursday, November 26 – Thanksgiving Day
  • Friday, November 27 – Day after Thanksgiving

Contact Us

Fill out the contact us form by adding your name, email and a message below, and we’ll get back to you as soon as possible. Our support team is available 9am – 5pm EST Monday to Friday.

 

Email Us

Send your questions to our Customer Service team – support@budderweeds.com Our support team is available 9am – 5pm EST Monday to Friday.

Call Us

Call us at: +1 (866) 256-5146. Leave a message and we’ll get back to you as soon as possible. Our support team is available 9am – 5pm EST Monday to Friday.

Need Help Choosing the right cannabis product?

Complete our quick Product Recommendation Quiz to learn which products are best for you. We’ll break things down for you by dosage, product type preference, and even toss in a discount — so you can figure out which product is best for you.

Address

Budderweeds | Contact
BudderWeeds
#334 71 – West 2nd Ave
Vancouver, British Columbia
Canada
V5Y 0J7